FAQ’s & Troubleshooting
QUALITY is everything to us! Our bracelets go through several steps of quality assurance verification to ensure that they pass our stringent standards. Each bracelet is tested at 3 separate stages of assembly before it is sent out. By the time it reaches you, rest assured, you have a quality product that is assembled and tested in the USA!
Q: I received my bracelet and it’s a little too tight.
A: Because these are designed to be worn comfortably snug, getting an exact fit for each person can be a challenge. Depending on how tight it is, you can handle this 1 of 2 ways. You can send it back to meaning to pause® and exchange it for the next size up (as long contact is made with us within 10 days of receipt of your bracelet and there are no visible signs of wear) or you can take it to a bead or craft store in your neighborhood and they can assist you in expanding the size. This will result in a nice custom fit. This is also an opportunity to customize your bracelet by adding different kinds of beads or adding charms…have fun with it!
Q: The elastic on my bracelet seems to be stretching out, how can I tighten it back up?
A: First – this is normal for an elastic band. We string each bracelet with double elastic to ensure a strong, quality strength. There is no way to tighten up the existing elastic. Instead, you need to have the beads restrung. This is not a big deal. Today, beading is very popular and you can take it to a bead or craft store in your neighborhood and they can assist you. This is also an opportunity to customize your bracelet by adding different kinds of beads or adding charms …have fun with it! You can also send it back to meaning to pause® and we can restring it for you (shipping costs will apply).
Q: I think I got some water on my capsule, is it broken?
A: If the capsule was submerged in water – most likely, it won’t work again. If a small amount of water splashed on the capsule, remove the screws from the bottom and take the circuit board out and remove the battery. Allow the pieces to air dry for a couple hours and then reassemble the capsule. If everything is working again, possibly no harm was done.
My button was pressed accidentally which reset my 90 or 60 minute cycle. How did that happen?
A: The button can be pressed with anything that pushes on it. If you are leaning up against something and there is pressure on the button it might reset. This is only an issue if you have the bracelet synced with someone or a group of people. Just contact someone in the group and ask them to let you know the next time their capsule goes off. You can re-sync it to that time and be back in sync.
Q: My button sticks how do I stop that from happening?
A: If the button is sticking and is in the 60 day warranty period, please send it back to meaning to pause® for an exchange. The button should be pressed with the least amount of pressure needed to receive the correct response. Do not press too hard on the button or to either side of it. Press in the very center of the button and only apply enough pressure needed.
Q: My bracelet rattles when it vibrates and is a little loud, why is this?
A: The sound might be coming from the loops that attach the bracelet to the capsule. Wearing your bracelet more snug, rather than loose, helps to buffer the sound.
Q: My capsule and beads became dirty. How do I clean it?
A: The capsule should be gently cleaned with a lightly damp towel. No products should be used on it because the coloring of the capsule could be damaged. The beads can be also cleaned with a lightly damp towel. If the Sterling Silver beads need cleaning use an approved Sterling Silver cloth to gently rub over each bead.
Q: My capsule just stopped working. I tried a new battery and it still does not work.
A: First - make sure the battery is good and installed correctly. If it is in correctly and within the 60 day warranty, then send the bracelet back to meaning to pause® for a warranty exchange. If the battery is good and installed correctly, and the unit is not working, then something has caused it to stop functioning. If the bracelet is over 60 days old, it is not covered under warranty.
Q: I think I might be allergic to the plastic capsule.
A: STOP wearing the bracelet immediately. You might be having some sort of reaction to the plastic resin. The plastic is high quality, non-toxic plastic made from resin that has undergone biocompatibility testing and is approved for medical grade applications. However, should you have a reaction or you are aware of previous reactions to any plastic or resins against the skin, DO NOT wear the bracelet. Send it back to meaning to pause® for a full refund if it is within the 60 day warranty period.
Q: What size battery does the capsule take?
A: The battery is a Lithium Technology 3V - CR1632. This is a very common battery and can be found anywhere batteries are sold, including Radio Shack, hardware and most drug stores. If you would like to buy batteries from meaning to pause, please go to our on-line store and select “accessory pack.”
Q: How do I change my battery?
A: Please see our “How To Videos” under the Resources tab. There is a video that explains how to change your battery.
Depending on when you bought your bracelet, you could have two different types of screws in your capsule. Look on the bottom and determine if the screw is a Philips Head or not. If it is a Phillips Head, then a small eyeglass repair screwdriver should work.
If the screw does not have a Philips Head, then it is a Torx T3 screw. You can find Torx T3 screw drivers at local hardware stores or you can buy an “accessory pack” in the meaning to pause on-line store which includes the Torx T3 screw driver and 2 extra batteries.
Q: How do I reassemble my bracelet after removing the screws to replace the battery?
A: Please see our “How To Videos” under the Resources tab. There is a video that explains how to change your battery and reassemble your capsule.
The parts stack up very easily and require just a bit of skill and patience.
- Remove the screws from the bottom
- Separate the top of the capsule from the bottom (and the ring in the middle)
- You should have the following parts in front of you:
- 3 screws
- Top of capsule
- Middle ring of capsule
- Bottom of capsule
- String of beads
- Circuit board (battery clip on top)
Remove the old battery and insert the new battery. Test the function button to ensure the new battery is working properly. Place the circuit board into the bottom of the capsule, then place the ring on so that it fits into the groves (careful not to stack it backwards) and finally place the top of the capsule onto the stacked parts – make note of the function button placement. Then to add the strand of beads back into the capsule, lightly lift each side of the capsule ever so slightly to insert the ring onto the post. Be careful not to allow the capsule parts to come apart. Once the rings are back in place, insert each screw to the bottom and you are good to go! Be careful not to tighten the screws so much that it puts pressure on the parts. Just tighten enough until you feel the screw is in place (tightening too much can cause the button to stop working).
We can never live in the past as if it were our true home…. And it is a good thing that God draws this veil over the past even without our asking. In so doing, He allows us to live today for tomorrow with just the few memories we need of what was.-Karl Barth